Communication Consciousness—Sharpening Your Nonverbal Skills

We say more about ourselves without speaking than we do in words. In fact, over 90% of the initial message we communicate to others (that first impression) comes through the channels of sight, sound, touch, and smell. In general, words count for less than 10% of the meaning we commuicate to others when we first met them or they meet us. In particular, behavioral scientists tell us that most of our nonverbal expressions are not under our conscious control. Since the rules of politeness interfere with our getting honest feedback about our behavior from others, an unconscious expression can leak uncontrolled internally felt, externally expressed information to others. While the aware gain valuable insight, the unaware find themselves at a distinct disadvantage. Moreover, our appearance and body language convey messages about how we think and feel about ourselves as well as how we view others. Our attitudes, emotions, and personality characteristics are reflected razor sharp in our nonverbal styles. Therefore, this program is designed to explore the elements of nonverbal communication. Workshop members participate in a variety of structured learning exercises to enhance consciousness, increase interpersonal awareness and develop practical tools to improve their overall skills. Each also receives a program manual and analytical feedback on ways to enhance their nonverbal presentation styles, as well as, individual videotapes of various aspects of their workshop exercises for further review and a selected reading list for future reference. You'll see and hear much of what you've been missing and have the tools to improve your nonverbal image. The program is usually customized to fit corporate and participant needs. Future follow-up sessions are also available for those who want to continue to improve their skills.

A One-Day Program Outline

Program Overview Individual baseline videotaping of participants Cornerstones of Effective Nonverbal Delivery Dimensions of nonverbal communication Impact on relationships Building consistency in all channels Creating personal and professional credibility Consciousness in reading body language Indicators of leadership, personal presence, power, assertiveness, turn-offs Use of time Steps for Improvement Elements of Voice—Vocal Cues Tempo and Humor, Pausing and Silence, Volume, Vocal Quality, Inflection, Enunciation. How to make your voice ‘say’ what you mean Elements of Body Language and Confidence Overall appearance Facial expressions Eye gestures Body movement Walking, Standing, Sitting, Talking Posture Gestures Self-adapters and touching others Use of space and distance How to make your body ‘say’ what you mean Individualized Program (optional) Expert meets one-on-one with each (or designated) participant to identify strenghts and offer suggestions for enhancing their image. Debriefing Session (optional) Entire workshop group meets to share experiences, ideas, success stories, identify skills that are working well, and what areas may need more attention.

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