Assertiveness Skills for Women
Today’s work force is different from years ago. With increasing frequency, women are leading, managing, and supervising men and other women. Yet many women still encounter considerable hurdles when attempting to communicate with those who work for , with them, and above them. This course is designed to help both those in or moving into managerial and supervisory positions by enhancing their communication strategies and professional presence.

A Model Two-Day Program Outline

Cornerstones of Assertiveness

Assertiveness On the Job
  • Overview of Program
  • Consciousness and Communication
  • Understanding the Communication Process
  • Assertive and Non-defensive Behavior
    Passive, aggressive, assertive, passive-aggressive, hostile-aggressive styles
  • Where It All Began (Obstacles to Assertiveness)
  • Functional versus Dysfunctional Patterns
  • Influence of the Perceptual Process on Communication
    Self-concept, self-awareness, self-image, self-respect, being taken seriously by others
  • Building a Professional Presence
    From self-conscious to self-confident
    Personal and professional credibility
    Differences in men’s and women’s style
    Vocal and visual signs of assertiveness and authority
    Projecting confidence, competence, and composure under pressure
    Oral Style
    -Different words create different worlds
    -Powerful versus powerless forms of communicating
    -Two-way versus one-way communication
    Listening to What Others are Saying
    Managing Emotions
  • Overcoming Communication Apprehension
  • Implementing Courage Builders (being okay with being scared)
  • Managing conflict
  • Selling Yourself and Ideas
    During presentations and meetings (taking the floor, speaking up, and getting heard)
    Dealing with difficult communication styles
    Dealing with other people’s anger
    Clarity, getting to the point, setting limits
    Compliance gaining, intimidation, manipulation and bullying tactics
    Giving and receiving criticism
    Being challenged or interrupted
    Confronting others, minimizing resentment, and defensiveness
  • Building more productive, cooperative, rewarding working relationships

Participants receive custom training manuals and tips sheets, a list of recommended reading material, and session videotapes for further review.
Program customization is recommended to meet corporate and participant needs. Workshops can be delivered in modules.

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